Returns & Refunds Policy

We want you to be completely satisfied with your purchase. If you experience any issue with your order, please contact us and we’ll be happy to assist you.

Returns

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, the item must be:

• In the same condition in which you received it

• Unworn and unused

• Complete with all original tags and accessories

• In its original packaging

• Accompanied by the receipt, order confirmation, or other proof of purchase

To request a return, please contact us at sokinderma@gmail.com.

Once your return request has been approved, we will provide you with instructions on how and where to send your item.

Return Address:

Please do not send items back before contacting us. Returns sent without prior approval may not be accepted.

For any questions regarding returns, please contact us at sokinderma@gmail.com.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it.

If your item arrives damaged or defective, or if you receive an incorrect item, please contact us as soon as possible after receiving your order. We will review the issue and work with you to provide an appropriate solution, such as a replacement or refund where applicable.

We may ask you to provide photos or other information to help us verify the issue.

Non-Returnable Items

Certain products may not be eligible for return, including:

• Customized, personalized, or made-to-order products

• Personal care, hygiene, or beauty products where returning the product would not be appropriate for health or hygiene reasons
  

Sale or clearance items may also be non-returnable unless they are defective, damaged, incorrectly supplied, or otherwise required to be accepted under applicable Egyptian consumer protection laws.

If you are unsure whether your item is eligible for return, please contact us before submitting your request.

Exchanges

If you would like a different product, size, or variation, the fastest option is usually to request a return for your original item and place a separate order for the replacement once the return has been accepted.

Please contact us if your exchange relates to a damaged, defective, or incorrectly supplied item.

Return Shipping

Return shipping arrangements and costs will depend on the reason for the return.

If the return is due to a damaged, defective, or incorrect item, we will provide you with the appropriate return instructions.

For returns requested for other reasons, return shipping costs may be the responsibility of the customer. Any applicable shipping charges will be communicated before the return is completed.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method, where possible, within 10 business days.

Please note that banks, card issuers, payment providers, and other financial institutions may require additional time to process and reflect the refund in your account.

For orders paid using Cash on Delivery (COD), we may contact you to arrange an appropriate refund method.

If more than 15 business days have passed since we confirmed that your refund was approved and you have not received it, please contact us at sokinderma@gmail.com.

Consumer Rights in Egypt

This Returns & Refunds Policy is intended to operate in accordance with applicable Egyptian consumer protection laws and regulations.

Nothing in this policy is intended to limit or exclude any mandatory rights or remedies available to consumers under applicable Egyptian law. Where Egyptian consumer protection law provides you with rights that differ from or exceed the terms stated above, those statutory rights will apply.

Contact Us

If you have any questions about returns, exchanges, damaged products, or refunds, please contact us:

Email: sokinderma@gmail.com
Phone: +201035940403